Frequently Asked Questions
Everything you need to know about your elago experience.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please ensure the product is unused and includes all original accessories to qualify for a full refund.
Do you ship internationally?
Yes, elago ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
Are your products covered by a warranty?
Absolutely. All elago products come with a standard 1-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order ID.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your cases compatible with wireless charging?
Most of our silicone and hybrid cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe compatibility. Please check the specific product description for confirmation.