Returns & Exchanges

At elago, we stand by the quality of our design-driven electronics and accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Package

  Carefully pack the items in their original packaging, ensuring all accessories and manuals are included to maintain eligibility for a refund.

• 3.
  Ship Items

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our team inspects your returned gear, we will process your refund to the original payment method within 5 to 7 business days.